"We are using FLOW training as a solution to the 2 hours mandatory staff licensing training in Scotland. I have found it to be an effective training tool which frees up valuable management time and allows managers more time on the floor and less time in the classroom. The material is well presented and interactive, and the content comprehensive and robust."
David Wedderburn, People and Development Manager, Malmaison
"Adecco chose to use Flow because we have a high volume of hospitality positions throughout the year and Flow allows us to make sure all staff are trained across the board, from food hygiene to bar training and cocktails. We have found all 10 modules to be very useful. It has also been a great selling point to our clients and actually saves them money, in particular with regard to the mandatory licensing training in Scotland.
The staff have found the training to be straight forward to do and our access to the management system allows us to follow up and support as required. We have also found that staff like the certificates for each module as this is another thing to add to their cv.
We have found your team to be very helpful and supportive, so thank you!"
Scott McLean, Branch Manager, Adecco UK & Ireland
"As a manager at Frankensteins Pub, I was looking for a way to introduce a good training program to develop my staff that would encompass all aspects of the job. Flow Hospitality Training offers a comprehensive training schedule that is easy for the staff to access and complete, and teaches essential hospitality skills with minimal management intervention
The Flow Management System is a great way for managers to monitor staff training on topics, such as licensing, and ensures that my staff receive a consistent level of training, to enable them to give complete customer satisfaction through great service.It has also really helped me feel involved in the training, allowing me to see when staff are passing and failing and who is working to what level.
I think Flow has been a great way to train our staff and has saved me a lot of time (and energy!), especially when inducting a few new starts at a time. It has helped provide a consistent level of training which we never really had before. The modules also made me think about the way we use service as well as things we don't do, which should not only help customer satisfaction, but also increase sales!!
I have really enjoyed using Flow to train myself, let alone add to my own knowledge. It is a fun and easy to understand, which I think is especially good for introducing new employees into the industry with little or no knowledge at all."
Lauren Thomson, Assistant Manager, Frankenstein Pub, Edinburgh
