Here you will find the answers to help you understand what our modules do, and if you get stuck at any time some helpful information on what to do.
If you have a question that is not answered below please do not hesitate to call our helpdesk on 0844 445 7119 or email
help@flowhospitalitytraining.co.uk
General FAQs
Q. What is FLOW hospitality training?
FLOW hospitality training provides the learner with the fundamental knowledge needed to build a successful career in the hospitality industry. For people that are looking to work in the hospitality world – bars, restaurants, hotels or outside catering, the FLOW hospitality training modules provide a great platform for learning.
Q. What's included within the hospitality training package?
For each individual learner the purchase includes:
- Interactive training modules that can be downloaded.
- FLOW certificate when you or your learner passes each module.
- Product knowledge information at the end of specific modules.
- FLOW management system
Q. Is FLOW training fully accredited?
Our FLOW online training modules and exams are fully endorsed by the Scottish Qualifications Authority (SQA)
Q. How quickly will I be contacted after inputting my initial enquiry?
A member of the FLOW team will contact you within 24 hrs
Q. Who do I contact if I have problems accessing the modules?
If you have any problems accessing the modules contact the helpdesk, available from 9am–6pm, Monday - Friday, on 0844 445 7119 or email help@flowhospitalitytraining.co.uk. Outwith these hours all emails will be responded to within 24 hours.
Q. Can I get my PLH qualification through FLOW?
No. In order to gain your qualification you must purchase the module from PLH ONLINE
You can provide your staff with the 2hrs mandatory Licensing and Social Responsibility training with the FLOW Licensing & Social Responsibility module.
Q.How long does the FLOW hospitality training last?
Each hospitality training module will take an individual approx 2hrs to complete. After each module has been completed and a certificate has been issued the learner is locked out of the module. The training can be repeated however an additional purchase would have to be made.
Training Module FAQs
Q. How quickly can I start the training?
- Individuals and small companies (10 employees or less):
As soon as you have completed your online purchase, you will be asked to set up who the learners are. Once we have these details you can start immediately. - Medium to large companies (11 or more employees):
As soon as your company details have been set up on the FLOW management system by our FLOW admin team.
Q. How long do I get to complete the training module?
There is no limit to when you or each of your employees can begin, however after each learner logs into the training module their unique access code will only be valid for 1 week (this gives them 7 days to do the training e.g. if you start on Monday at noon, you have until Monday at noon the following week to complete it).
Q. Are you required to complete the modules in any specific order?
No, but your manager should advise you as to what is the most appropriate routeway for you.
Q. What happens if I fail the exam?
The system allows three attempts at sitting the exam. After the third attempt your manager will be required to purchase a new credit to re-activate the module
Q. Can I access the module after passing the exam?
No. As each module is completed you will not be able to access the module again.
Q. When will I receive my certificate?
The certificate can be printed at the end of each exam.
Q. How do I access the product knowledge?
Product knowledge can be printed at the end of specific modules.
Q. What do I do if I do not have the necessary equipment to complete the module?
Try where ever possible to source the equipment. Your manager should be able to supply the equipment.
Q. How do I consolidate my learning?
When returning to your place of work ensure that you put the training into practise as soon as possible. If appropriate, check with your manager or trainer for guidance.
Q. Why can’t I access the exam?
Your manager may have put a block on the exam. If this is the case you will need to ask your manager to input an authorising exam code to allow you to sit it.
Q. If I have any questions regarding the content of the modules who do I contact?
If you have any questions phone or email the helpdesk on 0844 445 7119 or help@flowhospitalitytraining.co.uk Outwith these hours all emails will be responded to within 24 hours.
Q. Can I do the FLOW hospitality training modules at work and at home?
Yes, your access code (or each learners access codes) will allow you to perform the training from more than one PC (but you can only run one unique access code from a maximum of 3 PCs).
Management FAQs
Q. What is the FLOW Management System?
The management system allows you to manage training, check progress and view results for all your staff. You can set up all of your trainees either as individuals, branches, areas or regions. You can also allow different levels of access to the management system, depending on who you want to have access to what information.
Q. How do I give my employees/learners access to the training & exams?
Once you have purchased you will be able to define who is to do the training and exams via the management system. Once you have added the learners they will be emailed full instructions on how to do the training. If the learner does not have an email address you will be able to print off the instructions for them. You will be able to review the learners information and see if they have begun the training or not.
Q. Once I have set up a learner and allocated modules can I amend the details?
Once you have set up the learner you can change their personal information. However you are unable to amend or delete any modules that have been allocated.
Q. Can I be specific as to what modules my staff can access?
Yes. Modules can be allocated per individual.
Access Codes FAQs
Q. What are access codes?
Use of the interactive hospitality training modules is controlled by access codes. Each individual learner receives their own unique access code once they have been entered into the FLOW management system.
Q. Why do I need a connection to the internet?
Access to the hospitality training modules are controlled via access codes. Your access code is unique to you; and the training module must connect to the FLOW website to ensure the code you enter is valid.
Q. Why is my access code saying it is invalid?
An invalid access code is a code that does not exist on our systems. Make sure you have entered the access code exactly as on the instructions given and that you have a connection to the internet.
Q. My access code says it is has expired, why?
From the point an individual learner opens the training module you have 1 week (7 days) to complete the training.
Q. My access code says the user limit has been reached or that I can only use the training on a limited number of PC's
To prevent misuse of the FLOW hospitality training modules each access code is limited to a maximum of 3 PC's. This will still allow you to perform the training from multiple locations e.g. from work, your home and at one other location.
Purchasing FAQs
Q. How do I purchase training?
Please click here for information on purchasing
Q. What purchasing options are available?
For low quantity transactions you can purchase online using our secure credit card facilities. If you have a requirement for larger quantities please do not hesitate to get in contact to discuss what payment options would suit you.
Q. I need to train a lot of people, can I arrange to pay on invoice?
For larger firms with multiple premises please contact us to discuss on 0844 445 7119 or sales@flowhospitalitytraining.co.uk
Technical FAQs
Q. What are the minimum system requirements for the training module?
Operating system: Windows XP SP2, Windows 2000 or Windows Vista.
At least 1GHz Intel Pentium processor (or equivalent), 512 MB RAM (1 GB recommended), screen resolution 1024 x 786, 16 bit display (32bit recommended), 1.5 GB available disk space.
Q. I get a screen saying loading and then a time out?
The software requires an internet connection to confirm that your access code is valid. Please confirm that you have an internet connection and if you still can't get access contact your own system administrators for further assistance.
Q. I have a slow online connection, will the interactive training module run for me?
Yes. The training module itself is too rich in videos and interactive demonstrations to be run over any internet connection; the training module must be downloaded first and run from your PC. (on a slow connection this may take some time). An internet connection is required to validate your access code.
Q. I don't have an internet connection where I want to do the training, can I still use the training module?
No, you must have an internet connection to launch the training module.
Q. I have a Macintosh, will the training module run on Macintoshes?
Unfortunately the training modules will not run on a Macintosh at present. We are currently working on a Mac version of our training modules, if you would like further information or to be notified when it is released please contact us.
Q. If I lose my power during the end of module exam do I have to start at the beginning again? Yes - you have to start back at the beginning of the exam.
