Our hospitality training is the perfect training solution for bars, restaurants, hotels and catering companies – any business operating in the service sector.
FLOW hospitality training consists of 10 online modules that cover all of your training requirements for the hospitality and service industry.
Whether you need to brush up on your customer service skills, ensure your health and safety training requirements are met, or introduce your staff to cocktail making, FLOW online hospitality training modules provide a unique and innovative solution.
View our training case studies to see what FLOW online hospitality training can help your business achieve.
The Waiter
Our waiter training module introduces the learner to the culinary world of food service, equipping them with all the practical skills and knowledge required to become a professional waiter.
The Bartender
The bartender training module equips the learner with all the product knowledge and skills required to become an excellent bartender.
Wine
Wine training provides staff with the essential level of wine knowledge needed to confidently serve wine to customers.
Creating Cocktails
Our cocktail training module introduces bartenders to the exciting world of cocktail making, teaching them the basic principles of making great cocktails and providing them with the methodology and recipes for 8 classic cocktails.
Coffee
Coffee training enables the learner to produce and present a high standard of coffee through understanding the different styles of coffee, how to produce the perfect coffee and how to handle equipment.
Customer Service
Customer service training explores how to provide excellent customer service skills using the fundamental principles of the FLOW service concept.
Service That Sells
Service That Sells is our hospitality sales training module and ensures staff understand the value of maximising sales opportunities, exploring how best to achieve this.
Licensing & Social Responsibility
Our licensing training module covers licensing law and responsible serving practices that all staff working in the hospitality industry must be aware of. It fulfills the 2 hours training required for all staff in licensed premises as stipulated in the Licensing Scotland Act (2005) as of 1st September 2009.
Food Safety
Food safety training helps staff understand the importance of food hygiene regulations, potential hazards and how such hazards can be prevented.
Health & Safety
The health and safety training module teaches staff about the importance of health and safety in the working environment and how to protect themselves and others in the workplace.
