Customer Service
As the hospitality industry becomes more and more competitive and the customer becomes increasingly more discerning, customer service skills should be a top priority to all businesses in the service sector.
There is a direct link between customer service skills, customer satisfaction and the bottom line of any service organisation.
The FLOW customer service skills module provides the learner with the main principles of providing excellent customer service - fundamental points that will differentiate an average customer service experience from a memorable one.
FLOW customer service skills training will teach your employees the main principles of providing excellent customer service. A key focus of the customer service skills training is exceeding customer expectations and creating customer delight using our FLOW service concept:
Fashioning service excellence
Looking to impress
Overcoming obstacles
Working together.
Key learning points of FLOW customer service training:
- Understand how to create an excellent customer experience
- Explore how to provide professional friendly service
- Learn how to handle customer complaints
- Know how to work effectively within a team
Who will benefit from the FLOW customer service training module?
FLOW customer service skills are ideal for all staff that deal with customers in their day to day role. This includes new staff as well as longer term employees who need to brush up their skills.
The customer service skills training can be bought and used instantly online, used at a time to suit your business with no disruption to the working day.
How to get the best from the FLOW customer service training module
It is important that the learner takes the opportunity to practise all the customer service skills learnt in the module back in the workplace.
Create a Course
Customer Service is one of the modules that make up the FLOW hospitality training system.To get the most out of FLOW we recommend that all 10 modules are completed, however if you want to create a course of relevant training then the modules that complement our customer service skills training are:
Service That Sells
Service That Sells is our hospitality sales training module and ensures staff understand the value of maximising sales opportunities, exploring how best to achieve this.
The Waiter
Our waiter training module introduces the learner to the culinary world of food service equipping them with all the practical skills and knowledge required to become a professional waiter.
The Bartender
Our bartender training module equips the learner with all the product knowledge and skills required to become a professional bartender.
