We're proud of the relationships we build with our customers and how we have helped them to achieve their goals. The details below highlight some of these stories.
'As a business with 20 Hotels spread across the UK, we were looking for an online solution that enabled us to offer a consistent approach to our ‘Family Members’ in terms of their development. Flow has allowed us to not only offer quality online learning solutions, but have a central and interactive training calendar. This makes registering for courses easier for our teams and also gives the People Team and Hotel Managers to report and monitor from this in a really easy manner. The bespoke module builder content has added value to our Family Member on-boarding and will continue to add value to bespoke training in the future. The implementation process was seamless and the ongoing support from the Team at Flow was invaluable. They were always on hand to answer any questions, were flexible to our requests and supported us with our unique content, including creating some complex appraisal forms on the system. They enabled the People Team to become ‘Super Users’ in a short time through their ongoing meetings and support and this resulted in a smooth rollout and a fantastic uptake across our portfolio.'
SODEXO SPORTS AND LEISURE UK
'One of the biggest features of FLOW was its adaptability and versatility. Due to the large numbers of casual team members and agencies that we work with, it was imperative that we could control access to the training manager system and assign differing levels of access to various agencies and individuals. The FLOW team have been very accommodating and flexible in ensuring that system is structured to meet our needs. The back office system is very intuitive and the reporting functionality that we rely on heavily in our business is very comprehensive, allowing us insight into completion rate, pass marks and other key data. The core module content itself is engaging, with a modern look and feel, videos, images and other interactive content. The end of section tests mean that our team members have to understand the content, and pass the end of section tests to progress through the module and sit the exam. The module builder functionality provides us the opportunity to create new modules in response to forever changing business, without the need to approach third parties. This in turn has given the team a great level of control over the training agenda with some great results. The account management team have been hugely supportive from day one. They have always being very personable and approachable. From initial implementation to the on-going development of the platform, they are always willing to investigate ways to further tailor the system to meet our needs as well as providing advice and guidance as to how we can further utilise the system to the best of its ability. '
LIMEWOOD GROUP & THE PIG HOTELS
'Our early days saw an entirely manageable, manual system for planning, developing, delivering and recording all training; but Flow is the perfect fit for a business that keeps growing. Reducing administration whilst increasing the ability to deliver carefully crafted, high quality training was my motive when considering an online training partner. To adopt a system where we had the ability to design and mould the look to our own brand, even naming the platform ourselves; and being impressed with the sophistication of the materials coupled with the user-friendly access from so many devices, it's a no-brainer to me. I was never going to be a fan of the 1 dimensional, mechanical voiced, one-sided interaction tool presented by so many e-learning companies – Flow e-learning is the polar opposite of this. The discovery of the double edged system providing an individual with their own self-administered training & development path as well as a rich and exciting communications tool was enticing, but the cherry pie was finding it implemented and supported by an animated, fun and intelligent group of hands on people ~ The Flow team.'
'Wahaca has always been focused on people and development, being proud of delivering training on a very personal approach face-to-face and in a classroom. To find an e-learning provider was a challenge. We needed a system that wouldn't just tick boxes for compliance, we wanted a system that would be easy for all our employees to use, accessible and flexible to suit our values and needs. Plus we quickly started to expand across the UK, making it geographically hard to deliver consistent training. We finally decided it was time to find an E-learning system as a way to produce measurable outcomes quickly and consistently. That's when we came across Flow in late 2015. Not only visually appealing, the system provides extremely high quality training courses, a number of extra facilities to develop and adapt to our needs. The team is brilliant to work with, from sales to implementation to development, their support has been assuring and always available and brilliant. Having worked with different systems, I fully understand how hard it can be to find a system that would be ready and flexible to adapt to your business further to a sales pitch, and that's what the team at Flow has provided to us. We are approaching our second stage of our project, starting to use Flow as the 'go-to place' for all things learning and development and look forward to the exciting new features and progress with our teams. We still favour our personal training approach, but Flow is our perfect support to it.'
DRAKE & MORGAN
'We took the decision at the end of 2012 to introduce e learning into our business to improve consistency and reportage of compliance, product and service training. Flow was the obvious partner for us given their operating background and the quality look and feel of the technology. Flow has been a terrific find for our organisation. It has provided the perfect partner to our current face to face learning systems resulting in a comprehensive and effective blended learning solution. The modules are of an incredibly high standard in both content and design and the back of house management system offers great visibility to all learning and development activity. The facilities offered within the Flow package have also enabled us to create bespoke learning material making it both flexible and relevant to our business. We are working on a phased implementation over the course of the next 6 months and feedback from management and staff across the business and at all levels has been extremely enthusiastic. We are so impressed with the content and quality of the modules and the support we've had during the design and implementation phases has been excellent.'
'Flow is a great way we can ensure our hospitality staff receive innovative and exciting training in a demanding environment. The flexibility of the programme allows our staff to complete the legislative modules as soon as they start with us and work through the others at their own pace. All communication and support we receive from Flow is always personal, prompt and professional.'
'Flow represents one of the best learning platforms on the market. Their system is innovative, easy to adapt and highly flexible. From a user perspective, it is intuitive and easy to use. Further, the team is bright, innovative and highly collaborative, always willing to address your needs and solve issues as they arise. Flow will be a key tool and catalyst supporting our learning culture.'
HILTON LONDON HEATHROW TERMINAL 5
'In line with Hilton's own on-line learning tool, Hilton Worldwide University, the Hilton London Heathrow Airport Terminal 5 looked for a supplier that offered high quality, easily accessible and relevant e-learning training focused on our Food & Beverage outlets. Flow proved to be a professional, friendly and innovative company that could offer us the courses that we were looking for in a style that is individual and original. The material in the courses is interactive, visual and interesting, allowing us to add our own menus and information, therefore making it more bespoke to our property. Furthermore it proved to be a cost effective option giving our team members a strong foundation that we can build on with practical training. We look forward to a longstanding and successful working relationship.'
'Having reviewed a number of options the quality of the Flow content was significantly better than anything else we saw. In our view it reflected the fact that it was developed by a quality on trade retailer for their own use primarily, which gave us the confidence that it was tried and tested.'
'With over 135 restaurants up and down the UK, Zizzi needed a reliable e-learning tool that was user-friendly, informative and available to all team members across our business. Since we began using Flow 3 years ago, we've been able to send our teams interactive online training programs that develop them on a wide range of topics from ‘food safety' to ‘new menus'. Their behind-the-scenes Module Manager is easy to use and allows us to personalise every module so they look and feel Zizzi alongside accessing a wide range of 'off-the shelf' modules that Flow provide. Once the modules are created, their system allows us to email out the ‘module is ready' alerts and we can easily track who has completed the required segments. Flow understand the hospitality and restaurant industry themselves, having created the business out of their own training needs as a hospitality operator and this is a key benefit for us in choosing to continue to partner with them as our business grows. They have also been able to help us develop other elements of the online system such as internal communication and news functions, career path tracking and appraisals which mean we can now leverage the platform as an internal communication tool alongside using the e-learning area as part of our blended learning solutions for our teams across Zizzi. As a working partner they take time and effort to understand our needs as a company and are collaborative, supportive and flexible in their approach.'
"La Tasca have received a huge amount of support from Flow during what could have been a stressful transition from our previous training supplier. This network of support was fundamental and our expectations were exceeded. Flow has helped us develop our 'people culture' offering a solution that is engaging and flexible. By linking Flow and the Fourth people system we are guaranteed that every employee who joins our restaurants owns their own training profile and receives all of the statutory training giving us total confidence in our reporting and legal compliance. This link also reduces the amount of time spent by managers in offices. This year we have focused on making the most of the tools Flow has to offer and specifically the Module Builder, over the last 7 months we have created 5 new modules aimed at all levels of our internal population and will continue to develop this portfolio launching our Autumn/Winter menu module soon. Looking forward to 2014 the Module Builder will play an even stronger role in development mapping and training delivery. For us the return on investment has been easy to recognise, for the first time in years we can track and report on trainees who are engaged and having fun with their training. We have comprehensive weekly reporting which is priceless and the Module Builder has provided us with the tools to write modules targeted at management such as financial planning, marketing and behavioral modules helping us retain key personnel and building the managers of the future.'
"With over 60 sites across the country, historically it has been very difficult to monitor who has completed tests and marking can be very time consuming. Creating our own tests on Flow, using the module builder, and assigning all menu tests on Flow has resulted in great success. Not only are the tests easy to build and assign, the reporting gives us the ability to control completion. We saw 79% of our 1000 staff pass the test ahead of the ‘Go Live' date, and the reporting functions meant that we could follow up with the correct people, achieving 100% completion within a week of the menu launch. The feedback from the Operations managers and staff in site was very positive, with the key strengths being the ease of use and the ability to track progress when testing staff."
RYDER CUP EUROPE
'We worked with Flow to develop an online training module for our 2,000 volunteers for The 2014 Ryder Cup. Whilst it wasn't compulsory that the volunteers completed it we were really pleased with the uptake and received very positive feedback from the volunteers. This was the first time we have had an online learning module for our volunteers but Flow really helped guide us along the way and ensured that the module was of the highest standard. Flow were a pleasure to work with and we hope to work again with them in the future.'
"4 years ago Chardon Management (now Interstate Hotels and Resorts Europe) embarked on finding a cost effective solution to e-learning that not only focused on the hospitality industry but also gave access to a content management system that enabled us to provide instant training solutions in an ever changing environment. Flow Hospitality Training managed to instantly satisfy our needs by offering a flexible pricing structure that was competitive in the market place and that suited our multi-site environment. Along with this benefit, Flow has managed to provide us with the statutory training that is required but also enabled us to develop the skills of our team by offering industry specific modules enhancing the skills of our team members. The structure of our business means that the nature of the service provided also needs to be flexible and the entire team at Flow have managed to provide a seamless product that has consistently exceeded our expectations."
YOUTH HOSTEL ASSOCIATION
' When it comes to online learning there are loads of providers that talk a good game, but Flow Hospitality Training helps you make it happen. I was particularly nervous about migrating learner records from our old provider and launching a whole new system to over 1500 employees without a hitch. I needn’t have worried; Flow’s Implementation Team worked tirelessly with our Business Systems people to ensure we got it right first time. Flow online learning solutions are easy to use and are engaging for employees. I love the fresh, modern approach and the fact that new modules and functions are regularly added. The reporting function is totally intuitive and has resulted in minimal training for our managers. The ongoing support from Flow has been fantastic – I would wholeheartedly recommend Flow to anyone looking for a hospitality specific online learning solution.'
'When looking for a training programme for our teams we required a programme that is aimed specifically at our industry sector, from providers who have hands on relevant experience and are equally innovative and leaders in their chosen field. Flow Hospitality Training has been able to provide all of our requirements and more. The initial four basic modules (Licensing, Food Safety, Health and Safety and Waiter) are included in our induction programme with new recruits required to complete these prior to commencing work in the department with the remaining six modules (Wine, Customer Service, Cocktails, Coffee, Service that Sells and Bartender) completed throughout the year. This creates a good basic grounding on which to build knowledge and create an experienced team. Due to the online training aspect of the programme new recruits are able to access training at their own pace and convenience which ensures completion. It also creates an appealing training programme for the more IT literate age group that now make up the majority of our staff. Without fail to date the teams have welcomed a new interactive approach and understanding levels are higher than ever.'
'Buzzworks have five uniquely stylish venues, all celebrated for their exceptional quality of the food, drink service and entertainment on offer. The group are well known for investing in their people and have a strong training program. Buzzworks chose Flow because we wanted to improve the knowledge our staff have before they start working for us and interacting with customers. We believe that through the Flow Training Modules our staff will have a better and more consistent knowledge in a much faster timeframe. The modules integrate really well with our own in-house Training Programme. The modules are fun and easy to do with lots of interactive games – a great way for all different levels of staff to learn at their own pace.'
'We have just taken Flow on board and have found it an extremely user friendly system It also works very efficiently in tandem with the more practical based training we carry out on site. Having spent many years training within the hospitality industry, we can see it will certainly help reduce the time managers have to spend covering basic yet essential information. Training budgets can therefore be utilised developing practical and personal skills, not only at the initial stages but right the way through the staff's probationary period. Flow contains clear building blocks ,which staff can progress on to once confidence has been gained in basic bar and waiting skills. Importantly employees can tackle new practical subjects empowered with knowledge . This knowledge can be learnt at a pace which suits the learning abilities of the individual, allowing them to re-cap on the more challenging topics. Flow has also helped remove some of the concerns and coots involved with statutory training. It comprehensively covers enough information without too much unnecessary detail and again allows trainers to focus on unit specific issues. We look forward to developing a team over the coming months using the system.'