Our Modules
FLOW has been developed as a series of individual modules covering all the areas required to give staff an in depth understanding of the hospitality industry
Our modules are developed using market leading graphics and interactions, as well as up-to-the-minute content. To ensure your staff get the most from FLOW, we recommend that all modules are completed. You can however create specific courses for your staff using as many or as few modules as required to suit the needs of your business.
Here are a few examples:
The Bar Collection
A set of modules specifically designed for bar staff
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| The Bartender | Wine | Creating Cocktails | Cask Ale | Licensing |
The Restaurant Collection
A set of modules specifically designed for restaurant staff
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| Wine | The Waiter | Customer Service | Service That Sells |
The Compliance Collection
A set of modules specifically designed to teach safety in the hospitality industry
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| Health & Safety | Food Safety | First Aid Awareness | Licensing & Social Responsibility |
Our individual modules
Wine
Our wine module introduces staff to the world of wine, teaching them how to serve and taste wine correctly, to match wine with food, and ensuring customers are served in a professional manner by knowledgeable staff.
The Bartender
Our bartender module teaches staff all the skills required to enter the world of professional bartending, from weights and measures responsibilities, to essential product knowledge, drinks preparation and, of course, taking care of customers.
Licensing & Social Responsibility ( England & Wales or Scotland)
Our licensing modules cover the licensing law and responsible serving practices that all staff working in the hospitality industry must adhere to. The module is available for England & Wales as well as Scotland, where this training is required by law.
The Waiter
Our waiter module introduces the learner to the culinary world of food service, equipping the learner with all the practical skills and knowledge required to become a professional waiter.
Coffee
Our coffee module enables the learner to produce and present a high standard of coffee - understanding the different styles of coffee, producing the perfect coffee and handling equipment.
Food Safety (Level 1 & 2)
Our Food Hygiene modules helps staff understand the importance of food safety regulations, potential hazards and how such hazards can be prevented. Level 2 is mapped to the National Occupational Standards (NOS) and endorsed by the IQ awarding body.
Service That Sells
Service that Sells module is our hospitality sales training which ensures staff understand the value of maximising sales opportunities and explores how best to acheive this.
Cask Ale
Our Cask Ale module is designed to equip the learner with all the knowledge and skills required to work effectively with cask ale covering topics such as the history of cask ale, cellar maintainance, pouring the perfect pint and pairing cask ale with food.
Creating Cocktails
Our Creating Cocktails module introduces bartenders to the exciting world of cocktails, teaching the basic principles of making great cocktails and providing them with the methodology and receipes for a selection of classic cocktails.
Customer Service
Our Customer Service module explores how to provide an excellent customer experience using the fundamental principles of the FLOW service concept.
Health & Safety (Level 1 & 2)
The Health & Safety module teaches staff about the importance of a safe and healthy working environment and how to protect themselves and others in the workplace. Level 2 is mapped to the National Occupational Standards (NOS) and endorsed by the ProSkills Sector Skills Council.
First Aid Awareness
The First Aid Awareness module has been designed to provide basic first aid awareness training for staff and covers the correct procedures that should be followed when illness or injury occurs.
Working in a Kitchen
The Working in a Kitchen module has been designed to provide basic kitchen awareness training for staff and covers the correct procedures that should be followed when in the kitchen.