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Last week our team organised a webinar where we spoke to two hospitality industry people and learning & development thought leaders about how they have extended support to their employees throughout lockdown 2.0 and how they are preparing for reopening.  

Whether you are currently on lockdown 2.0 or struggling to understand a tier system, we can all agree that this year has been a rough ride, with no doubt more hurdles to come. The extension of the furlough scheme and whispers of a vaccine have come as a relief to many, and will help preserve so many jobs in our sector. To continue the theme of our wonderful industry pulling together to share advice and best practice, Flow Hospitality Training will be hosting two webinars (with some special guests)?to help ...

Online learning platforms have come a long way since the days of 2D pages of text and clip art. With the ability to do so much more than deliver boring and ineffective compliance programmes, hospitality operators can now choose a partner that reflects their own unique styles and objectives, deliver interactive training, manage appraisals and communicate with staff all from one platform.

“The appraisal is dead. Long live the catchup.” This was the title of a recent article in The Guardian newspaper, citing various major employers across the globe choosing to replace annual appraisals with more regular and sometimes less formal ways of discussing an employee's performance, development, and feedback.  

My path into learning design was largely accidental. Throughout my college and master's programme I did a lot of customer service type roles and a lot of the time in those roles I'd end up training other colleagues.

Christmas planning may have been put on the back burner this year with so much uncertainty hovering over the hospitality industry. However, now is the time to ensure your house is in order, and ready to tackle your Christmas restaurant bookings. 

MAPAL Software, the European hospitality software developer behind Edinburgh’s Flow Hospitality Training, has welcomed three new senior hires to its ranks, strengthening the global executive team.

Wondering how to maintain consistent excellent service in your restaurant, but conscious of the challenges in retaining quality staff? You’re not alone. The hospitality industry is renowned for high employee turnover, making service consistency even more challenging. 

I spent around five years in hospitality in ops roles, mainly within stadiums and the premium events sector. I always knew I wanted to work in the hospitality sector...

As hospitality businesses get used to the new normal, and our industry finds new and innovative ways to serve customers, we at Flow Hospitality Training started to think about what next steps look like for learning and development.