Due to this year’s pandemic and ongoing regional restrictions, customers are looking forward to the festive season more than ever this Christmas. As restaurants gear up to reopen in the busiest month of the year, it is important to remember that your strongest asset, your staff, are likely to feel heightened pressure and stress throughout December.
In the coming weeks we will be releasing 3 new modules that have been designed to support your business on the road to recovery, and beyond.
These resources have been developed in conjunction with our clients, recognising the key areas of support needed to survive and thrive through the ongoing COVID-19 pandemic and beyond. They are designed to help you maximise revenue and support your team with the difficulties the pandemic has created in service, when reopening.
This year might not have been what we were all expecting but here at Flow we want to try and finish this year by giving back to our industry.
Last week our team organised a webinar where we spoke to two hospitality industry people and learning & development thought leaders about how they have extended support to their employees throughout lockdown 2.0 and how they are preparing for reopening.
“The appraisal is dead. Long live the catchup.” This was the title of a recent article in The Guardian newspaper, citing various major employers across the globe choosing to replace annual appraisals with more regular and sometimes less formal ways of discussing an employee's performance, development, and feedback.
Christmas planning may have been put on the back burner this year with so much uncertainty hovering over the hospitality industry. However, now is the time to ensure your house is in order, and ready to tackle your Christmas restaurant bookings.
Wondering how to maintain consistent excellent service in your restaurant, but conscious of the challenges in retaining quality staff? You’re not alone. The hospitality industry is renowned for high employee turnover, making service consistency even more challenging.
As hospitality businesses get used to the new normal, and our industry finds new and innovative ways to serve customers, we at Flow Hospitality Training started to think about what next steps look like for learning and development.
In April when we were told of the reopening of hospitality businesses by the government we created a guide for hospitality operators looking to reopen their businesses after months of lockdown.