Wondering how to maintain consistent excellent service in your restaurant, but conscious of the challenges in retaining quality staff? You’re not alone. The hospitality industry is renowned for high employee turnover, making service consistency even more challenging.
As hospitality businesses get used to the new normal, and our industry finds new and innovative ways to serve customers, we at Flow Hospitality Training started to think about what next steps look like for learning and development.
In April when we were told of the reopening of hospitality businesses by the government we created a guide for hospitality operators looking to reopen their businesses after months of lockdown.