Due to this year’s pandemic and ongoing regional restrictions, customers are looking forward to the festive season more than ever this Christmas. As restaurants gear up to reopen in the busiest month of the year, it is important to remember that your strongest asset, your staff, are likely to feel heightened pressure and stress throughout December.
Let’s paint a picture. We’ve all been there. You’re in a stuffy classroom. You have a large text heavy workbook in front of you and your instructor puts the three sentences of death up on the board.
In the coming weeks we will be releasing 3 new modules that have been designed to support your business on the road to recovery, and beyond.
These resources have been developed in conjunction with our clients, recognising the key areas of support needed to survive and thrive through the ongoing COVID-19 pandemic and beyond. They are designed to help you maximise revenue and support your team with the difficulties the pandemic has created in service, when reopening.
Last week our team organised a webinar where we spoke to two hospitality industry people and learning & development thought leaders about how they have extended support to their employees throughout lockdown 2.0 and how they are preparing for reopening.
Whether you are currently on lockdown 2.0 or struggling to understand a tier system, we can all agree that this year has been a rough ride, with no doubt more hurdles to come. The extension of the furlough scheme and whispers of a vaccine have come as a relief to many, and will help preserve so many jobs in our sector. To continue the theme of our wonderful industry pulling together to share advice and best practice, Flow Hospitality Training will be hosting two webinars (with some special guests)?to help ...
Online learning platforms have come a long way since the days of 2D pages of text and clip art. With the ability to do so much more than deliver boring and ineffective compliance programmes, hospitality operators can now choose a partner that reflects their own unique styles and objectives, deliver interactive training, manage appraisals and communicate with staff all from one platform.
“The appraisal is dead. Long live the catchup.” This was the title of a recent article in The Guardian newspaper, citing various major employers across the globe choosing to replace annual appraisals with more regular and sometimes less formal ways of discussing an employee's performance, development, and feedback.
Christmas planning may have been put on the back burner this year with so much uncertainty hovering over the hospitality industry. However, now is the time to ensure your house is in order, and ready to tackle your Christmas restaurant bookings.
Wondering how to maintain consistent excellent service in your restaurant, but conscious of the challenges in retaining quality staff? You’re not alone. The hospitality industry is renowned for high employee turnover, making service consistency even more challenging.
This month we welcome James McLuckie to the Flow Hospitality Training team as Chief Learning Officer. The role will oversee all things digital learning and content for the hospitality industry, taking responsibility for our module development and creative teams.
