“The appraisal is dead. Long live the catchup.” This was the title of a recent article in The Guardian newspaper, citing various major employers across the globe choosing to replace annual appraisals with more regular and sometimes less formal ways of discussing an employee's performance, development, and feedback.
Christmas planning may have been put on the back burner this year with so much uncertainty hovering over the hospitality industry. However, now is the time to ensure your house is in order, and ready to tackle your Christmas restaurant bookings.
Wondering how to maintain consistent excellent service in your restaurant, but conscious of the challenges in retaining quality staff? You’re not alone. The hospitality industry is renowned for high employee turnover, making service consistency even more challenging.
This month we welcome James McLuckie to the Flow Hospitality Training team as Chief Learning Officer. The role will oversee all things digital learning and content for the hospitality industry, taking responsibility for our module development and creative teams.