“The appraisal is dead. Long live the catchup.” This was the title of a recent article in The Guardian newspaper, citing various major employers across the globe choosing to replace annual appraisals with more regular and sometimes less formal ways of discussing an employee's performance, development, and feedback.
My path into learning design was largely accidental. Throughout my college and master's programme I did a lot of customer service type roles and a lot of the time in those roles I'd end up training other colleagues.
MAPAL Software, the European hospitality software developer behind Edinburgh’s Flow Hospitality Training, has welcomed three new senior hires to its ranks, strengthening the global executive team.
Wondering how to maintain consistent excellent service in your restaurant, but conscious of the challenges in retaining quality staff? You’re not alone. The hospitality industry is renowned for high employee turnover, making service consistency even more challenging.
As hospitality businesses get used to the new normal, and our industry finds new and innovative ways to serve customers, we at Flow Hospitality Training started to think about what next steps look like for learning and development.
In April when we were told of the reopening of hospitality businesses by the government we created a guide for hospitality operators looking to reopen their businesses after months of lockdown.
The globally renowned Soho House & Co, has completed the roll out of the Flow Hospitality learning management solution across its business, becoming the first major operator to activate the recently released performance appraisal solution across a global estate for hospitality industry.
This month we welcome James McLuckie to the Flow Hospitality Training team as Chief Learning Officer. The role will oversee all things digital learning and content for the hospitality industry, taking responsibility for our module development and creative teams.
As part of the creation of the response to the COVID-19 pandemic and in line with Consumer insights, Fáilte Ireland (The National Tourism Development Authority of Ireland) created a Safety Charter...
Flow Hospitality Training has revealed the knowledge gaps of hospitality workers returning to work from furlough to safely reopen their venues