Tag: Online-learning

Let’s paint a picture. We’ve all been there. You’re in a stuffy classroom. You have a large text heavy workbook in front of you and your instructor puts the three sentences of death up on the board.  

In the coming weeks we will be releasing 3 new modules that have been designed to support your business on the road to recovery, and beyond. 

These resources have been developed in conjunction with our clients, recognising the key areas of support needed to survive and thrive through the ongoing COVID-19 pandemic and beyond. They are designed to help you maximise revenue and support your team with the difficulties the pandemic has created in service, when reopening. 

Last week our team organised a webinar where we spoke to two hospitality industry people and learning & development thought leaders about how they have extended support to their employees throughout lockdown 2.0 and how they are preparing for reopening.  

“The appraisal is dead. Long live the catchup.” This was the title of a recent article in The Guardian newspaper, citing various major employers across the globe choosing to replace annual appraisals with more regular and sometimes less formal ways of discussing an employee's performance, development, and feedback.  

My path into learning design was largely accidental. Throughout my college and master's programme I did a lot of customer service type roles and a lot of the time in those roles I'd end up training other colleagues.

Christmas planning may have been put on the back burner this year with so much uncertainty hovering over the hospitality industry. However, now is the time to ensure your house is in order, and ready to tackle your Christmas restaurant bookings. 

MAPAL Software, the European hospitality software developer behind Edinburgh’s Flow Hospitality Training, has welcomed three new senior hires to its ranks, strengthening the global executive team.

Wondering how to maintain consistent excellent service in your restaurant, but conscious of the challenges in retaining quality staff? You’re not alone. The hospitality industry is renowned for high employee turnover, making service consistency even more challenging. 

I spent around five years in hospitality in ops roles, mainly within stadiums and the premium events sector. I always knew I wanted to work in the hospitality sector...

As hospitality businesses get used to the new normal, and our industry finds new and innovative ways to serve customers, we at Flow Hospitality Training started to think about what next steps look like for learning and development.