Hotel bed with luxury linens

Hotel Suite

Hotel Suite

Hotel bed with luxury linens
Rolling suitcase illustration

Strive for success

with hotel guests

 

In a thriving and highly competitive industry, our Hotel Suite will provide your staff with a complete training package to prepare them for working successfully within a hotel. The Hotel Suite modules cover reception, housekeeping, food and beverage, concierge, with a focus on providing outstanding service to guests.

Two pierced metal lanterns illustration

CPD logo
Institute of Hospitality logo
Industry Qualifications logo
People First logo
RoSPA logo
Scottish Qualification Authority logo

Guest Service

Teaches your staff the secrets in giving the right first impression, successful guest communication and how to work well in a team.

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Hotel receptionist with guest at reception desk
Hotel receptionist at reception desk checking in two guests

The Receptionist

Defines the role of the receptionist in providing excellent service, getting to know the features of hotels and managing room rates and reservations.

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The Housekeeper

Ensures your staff understand good working practice within a hotel, how to prepare a room to the highest standard and how to deal with requests and complaints.

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Hotel housekeeper changing bed linens
Woman sitting back against bed looking unhappy

Modern Slavery

Educate your staff on modern slavery and human trafficking - what signs to look out for, and what to do if they suspect or witness a potential case.

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