Compact Hospitality Training Suite by Flow Hospitality Training

our compact suite

This must-have suite contains a range of short micro modules which aim to educate learners on a range of current workplace standards.

By completing these modules learners can ensure they are fully compliant and avoid the risk of incurring penalties in the workplace. This suite allows learners to cover a broad range of topics, maximising their knowledge and awareness of current legislation relevant to their role.

CPD

IOH

Industry Qualifications

People First

SQA

PCI data security standards

PCI

Provides essential information on processing payment cards, including security features, correct procedures and fraudulent behaviour…

disability awareness

disability awareness

Ensures your staff know how to sensitively respond to disability, including an awareness of legislation and the proper processes to follow…

equality and diversity

equalirt and diversity

Contains essential information on equality and diversity, including legislation and how to recognise and respond to discriminatory behaviour…

the fire marshal

fire marshal

Delivers the knowledge and skills required of workplace fire marshals, including legislation and how to prevent and respond to fire…

PCI data security standards

upon completion of our PCI Data Security Standards module, you will:

understand the common security features of a payment card
be able to identify the different types of systems used when processing payment cards
know the procedures to follow to ensure that cardholder data is held securely
understand the different types of fraudulent methods used to access cardholder data
be familiar with the correct procedures to follow if you suspect theft or fraud

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disability awareness

upon completion of our Disability Awareness module, you will:

be aware of the legislation surrounding disability (e.g. The Equality Act 2010)
be familiar with the common types of disability, and how much of the population they affect
understand the correct actions to take when dealing with disabled customers
recognise the differences in dealing with customers with hidden and physical disabilities
be sensitive to customers with mental health issues, and know how to respond to them

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equality and diversity

upon completion of our Equality and Diversity module, you will:

be aware of the legislation surrounding Equality and Diversity
know the nine Protected Characteristics and the four types of Prohibited Conduct
understand how these characteristics can be discriminated against
know how to prevent discrimination, and how to recognize and respond to it when it does occur
be aware of developments in equality (e.g. gender pay gap publication and flexi-time)

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the fire marshal

upon completion of our Fire Marshal module, you will:

be aware of the legislation surrounding fire safety in the workplace
be familiar with the facts and figures regarding fire-related deaths, costs, etc.
have a comprehensive knowledge of the roles and responsibilities of the Fire Marshal
understand how to prevent fire, and how to respond to it when it breaks out
know how to ensure the safety of disabled workers and customers

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