The FLOW hospitality training package is a programme of 10 online modules which cover all of the fundamental areas of service and legislative training for staff working in hospitality, from customer service skills and cocktail making, to food hygiene and health and safety training.
Credible hospitality training is required for people entering the hospitality world at all levels, from part time wait staff and bartenders to those looking to climb the career ladder.
The Waiter
Our waiter training module introduces the learner to the culinary world of food service, equipping them with all the practical skills and knowledge required to become a professional waiter.
The Bartender
The bartender training module equips the learner with all the product knowledge and skills required to become an excellent bartender.
Wine
Wine training provides staff with the essential level of wine knowledge needed to confidently serve wine to customers and develop their wine tasting skills.
Creating Cocktails
Our cocktail training module introduces bartenders to the exciting world of cocktails, teaching them the basic principles of making great cocktails and providing them with downloadable product knowledge materials and classic cocktail recipes.
Coffee
Coffee training enables the learner to produce and present a high standard of coffee through understanding the different styles of coffee, how to produce the perfect coffee and how to handle equipment.
Customer Service
Customer service training explores how to provide an excellent customer service experience using the fundamental principles of the FLOW service concept.
Service That Sells
Service that sells is our hospitality sales training module and ensures staff understand the value of maximising sales opportunities, exploring how best to achieve this.
Licensing & Social Responsibility
Our licensing training module covers licensing law and responsible serving practices that all staff working in the hospitality industry must be aware of. It fulfills the 2 hours training required for all staff in licensed premises as stipulated by the Licensing Scotland Act (2005) as of 1st September 2009.
Food Hygiene
Food hygiene training helps staff understand the importance of food hygiene regulations, potential hazards and how such hazards can be prevented.
Health & Safety
The health and safety training module teaches staff about the importance of health and safety at work and how to protect themselves and others in the workplace.
