FLOW Hospitality Training is an established, national elearning training provider delivering a range of interactive online modules which cover all of the fundamental areas of service and legislative training for staff working in hospitality.
In May 2011 FLOW picked up the coveted Innovation in Training Award at the annual CIS Excellence Awards, a unanimous choice by the prestigious panel of judges.
From waiter training, customer service skills and cocktail making, to food safety and health and safety training, FLOW is a welcome alternative to classroom learning and provides employers with a flexible and cost effective solution to the problems associated with traditional style training within the licensed trade.
All of our online training modules have been creatively designed using video, voiceovers and interactive games to stimulate and engage the learner, and have been endorsed by both the Institute of Hospitality and the SQA (Scottish Qualifications Authority), and accredited by the National Skills Academy.
We are proud to work in partnership with a large number of businesses and organisations across the UK licensed trade, providing endorsed certification to develop skills, progress careers and ultimately raise standards within the industry.Our aim at Flow is to be recognised as a pioneering and progressive market leader in training for the licensed trade, and to establish Flow as a new industry standard for excellence in training.
FLOW provide a dedicated team of Account Managers, who work with our customers post sale to create training plans based around their training and development needs, and to offer ongoing support and guidance. This has proved invaluable in ensuring our customers get the maximum benefit from FLOW. We also operate a helpdesk 7 days a week to give our customers the comfort of around the clock back up.
To see what FLOW online hospitality training can help your business achieve view our customer testimonials.
The Waiter
Our waiter training module introduces the learner to the culinary world of food service, equipping them with all the practical skills and knowledge required to become a professional waiter. 
The Bartender
The bartender training module equips the learner with all the product knowledge and skills required to become an excellent bartender, as well as advising on the Use of essential bar and cellar equipment.
Wine
Wine training provides staff with the essential level of wine knowledge needed to confidently serve wine to customers and develop their wine tasting skills.
Creating Cocktails
Our cocktail training module introduces bartenders to the exciting world of cocktails, teaching them the basic principles of making great cocktails and recipes.
Coffee
Coffee training enables the learner to produce and present a high standard of coffee through understanding the different styles of coffee, how to produce the perfect coffee and how to handle equipment.
Customer Service
Customer service training explores how to provide an excellent customer service experience using the fundamental principles of the FLOW service concept.
Service That Sells
Service that sells is our hospitality sales training module and ensures staff understand the value of maximising sales opportunities, exploring how best to achieve this.
Licensing & Social Responsibility
Our licensing training module fulfills the 2 hours training required for all staff in licensed premises as stipulated by the Licensing Scotland Act (2005) as of 1st September 2009.
Food Safety Level 1 and Level 2
Food safety training helps staff understand the importance of food hygiene regulations, potential hazards and how such hazards can be prevented.
Health & Safety
The health and safety training module teaches staff about the importance of health and safety at work and how to protect themselves and others in the workplace.
