Aproned waitress arranging flowers on table

Service Suite

Service Suite

Essential skills

for great service

 

Whether you run a busy city centre bar, a hotel, a coffee shop or a nightclub, Flow training will equip your staff with essential skills: everything from weights and measures responsibilities, product knowledge, drink presentation and, of course, taking care of customers.

Wine bottle with glass of wine illustration

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Institute of Hospitality logo
Industry Qualifications logo
People First logo
RoSPA logo
Scottish Qualification Authority logo

Wine

Provides an in depth and engaging introduction to the wonderful world of wine, using interactivity to make the details memorable.

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Woman holding up and smelling glass of wine
Aproned waitress serving a tray of cocktails with fruit garnishes and multiple striped straws

Creating Cocktails

Helps beginner cocktail connoisseurs learn how to serve up high quality cocktails with confidence, knowledge and flair.

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Cask Ale

Teaches staff how to navigate the world of cask ale - Ensuring they understand how to store, prepare and serve them correctly.   

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Bartender wearing apron leaning against beer brewing vats

The Bartender

Equip your staff with the essential skills required to set up and efficiently run a professional bar, while giving great service and generating repeat custom.

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Service That Sells

Maximise sales within your business through excellent service, with a direct benefit on the bottom line of your organisation.

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Waiter seating two customers

The Waiter

Enables your staff to provide high quality service in a confident and relaxed manner, exceeding customer expectations at all times.

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Customer Service

Ensure your staff exceed customer expectations by differentiating an average customer service experience from a memorable one.

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Two women laughing
Latte in white cup with saucer

Coffee

Help staff to become coffee connoisseurs by teaching them how to serve a delicious tasting coffee every time.

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