Hospitality learning made easy - for you and your team
Our hospitality training solution gives you the best of both worlds: the Flow management platform saves managers' time and our mobile-first app, MAPAL One, puts your team's learning in their own hands. Literally.
Flow Learning is part MAPAL OS, a complete suite of specialist hospitality solutions for all your back office management needs.
Mobile-first hospitality training software
- Hospitality has people at its heart, and your success depends on them. Flow Learning by MAPAL hospitality training software puts your people’s growth, development and happiness in the palm of their hand with MAPAL One.
- Managing learning and development has never been easier. Flow’s management platform gives your management team easy-to-use, creative tools for designing valuable and effective hospitality learning paths, modules and engagement programmes.
MAPAL One: hospitality learning at your team’s fingertips
We’ve created MAPAL One as a one-stop-shop for employees: a place where they can find everything they need. The app enables them to easily access engaging and interactive hospitality learning content. Time-poor employees can improve their skills and career prospects from the palm of their hand, at their own pace.
Leaners log in and see MAPAL ONE’s fresh and intuitive dashboard for hospitality learning, split into the following sections:
Home
- Required by you
- Here your team can see mandatory modules you’ve assigned for them and with due dates. Great for completing those compliance tasks quickly and on the go.
- Recommended for you
- Encourage your team to improve their skills with these optional modules related to their roles. You can mix it up by including a module list with external training, competencies, workbooks, etc.
- Explore learning
- Learners can browse content you’ve made available according to their interests to gain extra knowledge if they wish.
- External links
- Include news channels and useful external sources of information so your team can stay up to date.
Home
- Required by you
- Here your team can see mandatory modules you’ve assigned for them and with due dates. Great for completing those compliance tasks quickly and on the go.
- Recommended for you
- Encourage your team to improve their skills with these optional modules related to their roles. You can mix it up by including a module list with external training, competencies, workbooks, etc.
- Explore learning
- Learners can browse content you’ve made available according to their interests to gain extra knowledge if they wish.
- External Links
- Include news channels and useful external sources of information so your team can stay up to date.
- Favourites
- Employees can mark learning material for later or save useful information in favourites for easy future reference.
- Favourites
- Employees can mark learning material for later or save useful information in favourites for easy future reference.
Schedule
- Gives a visual overview of their learning calendar including external training. Easily find what you’re looking for by filtering your learning by date, type or status.
Career
- Appraisals
- Performance reviews are easier with Flow, with all the information you need in one place. Check each team member’s progress, aspirations and previous reviews in just a few clicks.
- Workbooks
- Your team can complete workbooks on the go from their mobile and store them for future completion or reference.
- Competencies
- Upskilling and cross-training is a breeze with Flow. Recommend modules to help them improve skills for their current role, to prepare them to cover others if necessary, or to prepare them for future internal promotion opportunities.
News
- You can recommend selected news articles according to job, interests, or to help them stay up to date with industry news and events.
Document library
- This is where they’ll see your noticeboard, and a convenient place for storing certificates, downloaded modules.
Flow Learning: your learning management system for hospitality
Give your management team the tools to create seamless onboarding experiences, career progression plans adapted to individual employees, increase retention and nurture future leaders. The Flow Learning management system for hospitality uses intelligent algorithms so you can ensure the right content reaches the right people with minimal admin for managers.
Compliance training
Make sure your team is up to date with hospitality regulations. Assign all mandatory learning modules and updates to legislation to those who need them and specify due dates. Monitor completion and overall compliance levels from a simple dashboard.
Additional learning
Suggest additional resources to your team, from modules to audio, video to PDFs or external links. Enhance their learning by targeting according to their job role, interests or aspirations. Engagement reporting enables you to see which resources are the most effective.
Curated content
The Flow Learning team can do the hard graft for you. We’ll compile additional learning resources from external sources so that you can target team members according to their profile, with the help of super-smart algorithms.
Bite-sized learning
Much of our core learning material is available in new engaging content formats such as videos, infographics, games and quizzes. Shorter, snappier content improves engagement and ensures quick and easy learning retention.
Reporting
Get real-time, high-level reports in one click: see who’s engaging with what content, monitor course completion, detect proactive learners for further development of internal promotion opportunities and drill down to measure performance at site or employee level.
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